Respecting Your Users
I spent years in phone support. I was a frontline tech, a manager and, at times, a trainer. I always liked the job but I was one of the few. Most techs hate it and would rather do anything than take...
View ArticleStart a Team Mentoring Program
Most support teams are pretty diverse when it comes to skill sets. Some techs excel at customer interaction while others are experts at telephony and others are the hardware specialists. It’s good to...
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